Refund Policy
At BlackCotton.in, we strive to provide our customers with a seamless shopping experience. Below are the details of our refund policy, ensuring transparency and satisfaction with every purchase.
1. Refund Policy
Eligibility for Refunds
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Products must be returned within 7 days of delivery to qualify for a refund.
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Items should be in their original condition, unworn, unwashed, and with all tags intact.
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Refunds are applicable for damaged or defective products caused during shipping, subject to verification.
Non-Refundable Items
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Products showing signs of wear, damage, or alteration caused by the customer are not eligible for refunds.
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Customized or personalized products are non-refundable.
Refund Process
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Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.
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Approved refunds will be processed to the original payment method within 7 business days.
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For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or store credit, as per the customer’s preference.
Steps to Initiate a Refund
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Contact our support team at [contact@blackcotton.in] or +000 000 000 with your order details and the reason for the return.
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We will provide a return shipping label or instructions on where to send your item.
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Ship the product back to us following the provided instructions.
Return Shipping Costs
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For defective or incorrect products, we will bear the return shipping cost.
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For other returns, customers are responsible for return shipping costs.
At BlackCotton.in, customer satisfaction is our top priority. If you have any questions or need further assistance, please feel free to contact us. We’re here to help!